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What should I do if I get defective product from Flipkart?

What should I do if I get defective product from Flipkart?

Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Can I return damaged item to Flipkart?

Unfortunately if you got a defective product, you can return it to Flipkart to get a fresh replacement. The 30 days replacement policy of Flipkart ensures this and it will be done with no extra cost of delivery. But if the product is damaged because of your careless dealings, then you will not get any favour.

What should you do if a product you received is damaged condition?

What a Seller Should Do about Damaged Product

  1. Initiate a full refund without requiring the product to be returned.
  2. Offer a partial refund (depending on the severity of the damage) without requiring the product to be returned.
  3. Send a replacement item with or without requiring the return of the original.
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What happens if Flipkart is not accepting return?

If a seller refuses a return and gives an unsatisfactory reason for it, the buyer can submit a complaint. Although, this must be done within 45 days from the date of delivery. You will get a refund if the seller cannot replace the product.

How can I Return my product in Flipkart?

Step 1: Log in to ‘Flipkart’ and go to your ‘Orders’ tab. Step 2: Click on the ‘Return’ option to create a request. Step 3: Select your applicable reason for return – based on which the option.

Can you get a refund if a product is faulty?

If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement. It doesn’t matter whether you bought the item new or secondhand – you’ll still have rights. You’ll have legal rights if the item you bought is: broken or damaged (‘not of satisfactory quality’)

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Do I have to return a damaged item?

While many retailers have decided this makes for the best business practice, they aren’t legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.

How can I return my product in Flipkart?

Why I Cannot return my product on Flipkart?

Flipkart , which may lose customers due to return policy, wants to cut operational costs. It will no longer offer refunds on products such as mobile accessories, personal care appliances, computer and camera accessories, office equipment, and game and smart wearables.

How do I return an item bought on Flipkart?

1 Log in to Flipkart and go to your Orders tab. 2 Select your applicable reason of return — based on which the option of exchange, where applicable, will appear. 3 Depending on the kind of product you wish to return, your return request may have to undergo a verification process

What is the Flipkart replacement guarantee?

All returns are covered by the Flipkart replacement guarantee. If you are unsatisfied with your replacement, or if the specific product or model that you want is out of stock, our customer support team may advise you to opt for a refund. Choose the Request Return option after filling out the details from your My Orders page.

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What to do if your order does not fit in Flipkart?

Don’t worry. Log into your Flipkart account, go to My Orders tab, click on Return, choose the reason as size fit issue and select the Exchange option. Exchanges are an option when the size does not fit you OR you do not like the color of the product. Ordered a t-shirt and discovered that it does not fit?

How do I exchange a T-shirt in Flipkart?

Log into your Flipkart account, go to My Orders tab, click on Return, choose the reason as size fit issue and select the Exchange option. Exchanges are an option when the size does not fit you OR you do not like the color of the product. Ordered a t-shirt and discovered that it does not fit? What if there is no replacement available in that size?