Why do airlines have bad customer service?

Cost being the deciding factor for most fliers, airlines compete on price rather than service, and customers are willing to book the lowest-priced ticket regardless of the airline’s reputation for customer indifference.

Is Air India customer care working?

1860 233 1407
Call 24×7 Customer Care numbers 0124-2641407 / 020-26231407 / 1860 233 1407 from MTNL / BSNL lines and Mobile / landlines of most private telecom operators in India only.

Is Air India a bad airline?

These days, many people in and around the industry see Air India as a poorly run airline that most avoid flying if they can help it. They’re known for poor on-time performance, rundown planes, indifferent staff and more. Now the airline isn’t entirely bad.

Does Air India give refunds?

The airline said, “Air India is opening automated refunds in India and abroad. We have cleared about Rs 130 crore of refunds in the previous month and are planning to expedite the process.” The refunds are a result of the numerous cancelled scheduled flights that the country has seen since the outbreak of the pandemic.

Which airline has bad customer service?

During the 10 months worth of data that we looked at, Frontier and Spirit Airlines tied for the most average monthly complaints per 10,000 passengers. At 27 complaints per month per 10,000 passengers, they had the least satisfied customers overall.

Why is the airline industry bad?

The airline industry is particularly vulnerable to exogenous events such as terrorism, political instabilities and natural disaster, which can drastically affect their operations and passenger demand.

Was Air India world’s best airline?

In 1948, Air India inaugurated its first international service, from Mumbai to London, a proud moment for the country. JRD was determined to make Air India the best airline in the world, notwithstanding the fierce competition from a host of other global airlines.

Is Air India Express safe to fly?

The worst flight experience ever” Review of Air India Express. The seats had no cushion and the tin in the backrest would bend and hurt my back.

Is Air India providing free meal?

We offer complimentary refreshments/meals on all Air India operated flights. Talk about a nation that prides itself in having nature’s bounty, the earliest civilizations, a rich and varied cultural heritage, a glorious past… and you can expect the perpetuations of a great legacy.