Who regulates the hotel industry?

The power to regulate hotels or similar establishments may be delegated to administrative agencies, such as a state board of health. But a hotel is not a public utility so as to be subject to regulation by a public utilities commission.

What are your rights in a hotel?

A guest has a right to remain in the hotel for a reasonable time. Upon the expiration of the rental period, a hotel guest has no right to use the room. S/he also loses any privacy interest associated with the room. In order to remain in the hotel a guest must behave “properly.” A guest must pay the amount charged.

What is common law in hospitality industry?

Hospitality law commonly encompasses a wide array of laws including contracts, anti-trust, torts, real estate, and many others. Recent spurts of food poisoning cases and increasing awareness of food illnesses have brought hospitality laws front and center in the public conscience.

Is a hotel responsible for your safety?

In many criminal cases, the hotel must have taken reasonable steps to make sure that all areas of the property are secure and safe. If there has been a history of criminal activity in the area, the hotel is responsible for making sure that the area that was previously unsafe is now safe for future guests.

Is there a law against discrimination in a hotel?

Federal law prohibiting discrimination on the basis of race, religion, ethnicity, etc. apply to hotels that are available to the general public and most states have enacted similar laws as a matter of course. “Private clubs” which host guests may not be subject to such laws and it is a question of fact as to whether a locale is a hotel or not.

How to file a complaint against a hotel or motel?

Complaints About a Hotel or Motel. To complain about service or accommodations at a hotel or motel, attempt to resolve the matter through the company first: Direct your complaint to the manager or to the customer service line. If you feel like your issue was not resolved, contact the regional manager or another senior executive.

What are the rights of a non-guest in a hotel?

It may be noted that a person who is not a guest and has no intention of becoming a guest will not have the legal right to enter or remain in a hotel against the will of the innkeeper. Such a person has a duty to leave peacefully when requested.

When is an innkeeper liable for an illegal act of guest?

An illegal act of the guest during the loss of or injury to his/her property shall not relieve the innkeeper of liability when the conduct is not the proximate cause of the loss. However, a person going to a hotel for an unlawful purpose shall not become a guest and therefore not entitled to a protection.