What is the longest anyone has waited on hold?

The world record is believed to be 15 hours, 40 minutes and one second – the result of a phone call from Australian Andrew Kahn to Qantas Airways.

How long on hold is too long?

Hang Ups. According to research from Velaro, all it takes is waiting on hold for one minute and almost 60\% of customers will hang up. In a survey of “more than 2,500 consumers, nearly 60\% of respondents believe that one minute is too long to be on hold,” PRWeb reports.

How long does the average person stay on hold?

Americans waste a collective 900 million hours waiting on hold every year. And, the average person will spend 43 days on hold over the course of their life.

What’s the longest time someone’s been on call?

What is the longest phone call ever taken? In 2012, Eric R. Brewster and Avery A. Leonard of Harvard University held a phone call for an amazing 46 hours, 12 minutes, 52 seconds, and 228 milliseconds.

Do companies record you on hold?

The answer is, generally no, but there are Exceptions. The agent that puts you on hold will hear nothing while you’re on hold. The exception to this is if they actually only muted their mic, making you think you’re on hold. Some configurations of recording software will record you even while on hold or in an IVR queue.

How long can a customer hold?

How long should a caller be kept on hold? It’s important not to put your customers on hold multiple times. Also, do not leave your customer on hold for more than 2 minutes.

How do you skip the phone hold?

5 Ways to Avoid Waiting on Hold

1. 1) Take Your Problem to Twitter. When people are stuck on hold, they often talk about it on Twitter.
2. 2) Pretend Like You Speak a Different Language.
3. 3) Jump on Live Chat – It’s Instant.
4. 4) Get Customer Service to Call You.
5. 5) Time Your Call.

How do I stop being on hold?

5 Ways to Avoid Waiting on Hold

1. 1) Take Your Problem to Twitter.
2. 2) Pretend Like You Speak a Different Language.
3. 3) Jump on Live Chat – It’s Instant.
4. 4) Get Customer Service to Call You.
5. 5) Time Your Call.