Q&A

What is the average return rate for online fashion retailers?

What is the average return rate for online fashion retailers?

Data suggests that 20\% of online-bought products are returned, compared to just 9\% of items bought in a brick-and-mortar store. Let’s take a closer look at why that figure is so high. Consumer preference-based returns (e.g., size, fit, style, etc.) tend to drive around 72\% of all returns in fashion product categories.

How many clothes bought online are returned?

Did you know at least 30\% of all products ordered online are returned as compared to 8.89\% in brick-and-mortar stores. 92\% of consumers surveyed said that they will buy again if product return process is easy whereas 79\% of consumers want free return shipping.

How do you know what size shirt to buy online?

A handful of tips will lead you in the right direction and help you nab the right size every time:

  1. Measure Yourself. The first thing you need to do is measure yourself.
  2. Read Up on Sizing Information.
  3. Know the Difference.
  4. Write It Down.
  5. Order More Than One.
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What really happens when you return online purchases?

The system varies from company to company, but typically a returned item may get shipped to a processing depot, where it is sorted and its condition assessed. From there, it may be sent back to the store or e-commerce warehouse to be restocked — or repaired and then sent back.

How does True Fit work?

When you click on the True Fit badge, a window pops up asking for you to provide your height, weight, and age. This in turn directs you to a page that asks you what brand your favorite top, pants, shoes, or whichever type of apparel you’re shopping for. Getting you the perfect fitting apparel.

How do I figure out my clothing size?

To help choose the right size, you will need to measure your bust, waist and hip. Use a tape measure over your underwear or form fitting clothing and compare your body measurements with those on our size chart, choosing the size that closest matches your measurements.