What can you do if a dealership messes up your car?

Talk to the manufacturer and go to another dealer. Some dealers suck. You’ll have a papertrail of effort, and most manufacturers are fair and want to make you happy. Chances are the next dealer will find their screw up and have your back and the manufacturer will make it right.

What is considered structural damage on a car?

Structural damage is any damage to a vehicle’s underlying structure, or chassis. A vehicle’s chassis is like its skeleton, and structural damage to the chassis can be as severe to a car as a broken bone is to a person.

What should I do if my car is damaged at a dealership?

Be polite and courteous with dealership staff/management when discussing these situations. Work with staff/management to figure out how the damage occurred in the first place. If the dealership is at fault, they will more than likely accept responsibility and make the necessary repairs at no charge to the customer.

Can dealership staff be held liable for damaged vehicles?

Dealership staff does not intentionally damage vehicles. Customers usually understand that mistakes can happen. We’re all human after all. Most dealerships have an internal policy of not financially penalizing or disciplining staff members for damaging a customer’s vehicle. If a vehicle is damaged by another customer, that’s different.

What happens if someone hits your car at the dealership?

Let’s say someone hits your vehicle while it is at the dealership. If that someone reports the accident to the police, then it is a matter between you and the guilty party to resolve.

Do Ford dealerships have trained technicians?

If you own a Ford vehicle, the Ford dealership will have Ford-trained technicians who work on Ford vehicles 95 to 100 percent of the time. During that time they will use Ford resources and Ford training to repair your vehicle correctly, and (ideally) they take Ford classes and attend Ford schools to keep up on their knowledge.