How would you handle a rude customer?
Table of Contents
How would you handle a rude customer?
Ways to deal with rude customers
- Be empathetic. The simplest way to handle rude customers involves using empathy.
- Listen actively.
- Chunk the issue.
- Repeat what the customer has said back to them.
- Stay calm and stoic.
- Offer solutions.
- Act quickly.
- Offer a sincere apology.
How do I complain about poor customer service?
Check out 10 effective ways and online destinations to file complaints that a company will pay attention to.
- Go to the company website.
- Contact the Better Business Bureau.
- Contact the Federal Trade Commission (FTC).
- Check out the Ripoff Report.
- Email [email protected].
- Try Yelp.
- Post on Planet Feedback.
Why are my customers so rude to me?
Sometimes, even when your customer service reps do everything right, the customer will insist on being rude. They may have had a bad day. They may be tired. Or they may simply be unpleasant people!
What to do when a rude customer crosses the line?
Your employees will have every right to interject if a rude customer crosses the line. Body language – A famous 1967 study introduced the idea that at least 93\% of communication is nonverbal. When dealing with rude customers, your employees should maintain good eye contact.
How to deal with angry customers in a contact centre?
A common mistake that contact centres make is to include “rude customers” under the term “angry customers” when they are often two different types of customer. Typical advice for dealing with an angry customer, which goes along the lines of “let them vent”, is great in some scenarios, but not in those where customers are being excessively rude.
How do you train your employees to handle rude customers?
Your customer service training should include: Developing scripts – It’s likely that you and your team have encountered the same type of rude customer more than once. Use this experience to role-play the scenarios where interaction with a customer is less than ideal. Develop scripted responses based on this exercise.