How would you deal with a difficult customer best answer?

How to answer “How would you deal with a difficult customer?”

• Listen carefully to the customer.
• Repeat what you’ve just heard.
• Actively sympathize / apologize.
• Take responsibility to resolve the issue.
• Remain calm and compassionate.

How do you handle a difficult customer interview question?

When your interviewer says, “Clients can be difficult. Describe a situation when you had to handle someone like this,” start your answer by describing the Situation or Task. Be specific about this; you don’t want to give a general answer. Provide enough details to let the interviewer really visualize what was going on.

What do you say to a difficult customer?

Guest Post: What to Say to an Angry Customer

• I hear you.
• Thanks for being straight with me.
• Sometimes we fail.
• You have the right to be angry.
• You’re right .
• That must have been frustrating .
• If I were in your shoes, I’d feel the same way .
• I’m going to do my best to help you .

What are the types of difficult customers?

5 Types of Difficult Customers (and How to Handle Them…

• The Demanding/ Bully/ Aggressive Customer.
• The Complainer.
• The Confused/ Indecisive Customer.
• The Impatient Customer.
• The Know-it-all Customer.

How would you calm down an angry customer?

10 Ways to Handle Angry Customers (And Make Them Happy)

1. Listen. Practice active listening rather than passive listening.
2. Apologize. Apologize for the problem they’re having.
3. Show empathy.
4. Maintain a calm tone of voice.
5. Use the customer’s name.
6. Build and maintain trust.
7. Don’t take it personally.
8. Avoid negative language.

What are the three types of difficult customers?

Three Types of Challenging Customers and How to Deal with Them

• Angry customers.
• Indecisive customers.
• Internet vigilantes.

How do you calm an unhappy customer?

How would you deal with an angry or irate customer?

How to deal with angry customers

• Stay calm.
• Shift your mindset.
• Acknowledge their distress.
• Introduce yourself.
• Learn about the person you are talking to.
• Listen.
• Repeat their concerns back to the customer.
• Sympathize, empathize and apologize.