✔️ Step 1: Invite. Invite your employees to have a conversation with you.
✔️ Step 2: Disarm. Don’t criticize the employee. Stay calm and positive. Focus on the issue at hand.
✔️ Step 3: Eliminate blame. Focus on finding a solution.
✔️ Step 4: Affirm their control. Regularly ask the employee if they agree with what you’re saying.
✔️ Step 5: List corrections. List specific recommendations for your employees.
How to provide feedback to employees?
Avoid giving unsolicited advice. Only a third of people believe the feedback they receive is helpful.
Be specific. Employee feedback should be solutions oriented,crystal clear,and to the point.
Come with a deep level of empathy. “Delivering feedback that exposes a wide gap in self-knowledge demands an extra measure of sensitivity.
Don’t wait for a quarterly review. Employee feedback immediately following an event has the greatest impact on performance. And engagement peaks when employees receive feedback on a weekly cadence.
Keep it private. Don’t criticize publicly—ever. For some,even praise is better delivered in a private meeting. Some people simply don’t like being the center of attention.
Don’t take the “sandwich approach”. Helping someone improve should always be the goal of feedback,but sandwiching corrective feedback between two pieces of positive feedback won’t soften the blow.
Make the conversation a two-way street. Lecturing someone on how they should improve is about as effective as talking to a brick wall.
Focus on performance,not personality. Focus on an employee’s behaviors (what they do) rather than on their personality traits (what they’re like).
Keep the conversation going by following up. Evaluation is tough,and it takes a lot of thought and energy to do it properly.
Effective Feedback Skills. Giving effective feedback is one of the key skills a trainer or manager needs to master in order to maximize the return on investment in training and development. The problems of giving and receiving feedback are similar to those encountered during appraisal. It can be a process which causes difficulty…
What is good feedback?
Be Specific. We all respond better when we receive specific feedback.
Be Immediate. The best feedback is immediate and comes while all the details are fresh in your mind.
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