How do you approach a receptionist?

Receptionist Etiquette Tip: Four Ways to Say It Better

1. Don’t say what. Your tone is just as important as your content during a conversation, if not more so.
2. Put some may in your day. Again, padding a question can help it feel friendlier.
3. Preface your pause politely.
4. Ask before pressing the hold key.

How do you call a hotel reception from a room?

In most hotels, reception can be reached by dialing 9.

What do you say when checking into a hotel?

The first thing you can say when you check in is Hello, I have a reservation under the name of Christina Rebuffet. And instead of trying to spell your name, it’s easier to just give them a copy of your reservation if you have it.

How can I be a good hotel receptionist?

To become a Hotel Receptionist, you’ll need to have:

1. clear speech.
2. a polite manner.
3. a high standard of personal presentation.
4. excellent verbal and written communication skills.
5. a good telephone manner.
6. customer service skills, patience and tact.
7. the ability to be calm and well organised, even when working under pressure.

How do you start a conversation with a hotel guest?

Explore 8 hotel guest communication tips every hotelier should know:

1. Be proactive.
2. Be responsive.
3. Establish a cadence of regular communication.
4. Empower your employees.
5. Provide personalized communication and authentic interactions.
6. Encourage good reviews.
7. Be available and keep lines of communication open.

What should receptionist say?

Telephone etiquette tips for receptionists. For obvious reasons, it is important to answer the phone in a polite and friendly manner. Receptionists should aim to speak clearly, and say something along the lines of ‘good morning’ followed by the company’s name, and then who it is that is speaking.

How do you welcome a guest as a receptionist?

10 Tips on Greeting Office Visitors

1. Project professionalism.
2. Greet all visitors loud and clear.
3. Ask visitors whom their appointment is with.
4. Ask for the visitor’s name and note the pronunciation.
5. Keep the visitor informed.
6. Offer refreshments.
7. Know the lay of the land.
8. Keep your cool.

What makes a great receptionist?

Naturally, a receptionist should have excellent verbal communication skills. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.

How to attract repeat guests to your hotel?

The following idea can make your repeat guests feel like they’re appreciated. Keep some candy bars at your hotel and when you’re expecting a loyal guest, create a personalized wrapper for them. You can write a special message on the wrapper such as “Thank You” with the name of your guest.

What does it mean when a hotel receptionist asks for ID?

This phrase is a polite request and is always used in a hotel when a customer/guest is checking in at a hotel. When a receptionist says this, they want the customer/guest to show documentation that has a photo and a name of the person on it. This documentation can be an identity card, passport or driving license.

What is the conversation between a customer/guest and a receptionist?

Read the following two conversations between a customer/guest and a receptionist in a hotel. In the first situation, a customer is arriving/checking in at a hotel to get the key to the room. In the second situation, a customer wants a room at a hotel, but there are none available.

What do guests expect when booking a hotel?

Whether guests have booked your hotel for a relaxing break or for a business trip, they expect a high standard of customer service as well as a high level of comfort. Every guest in your hotel should feel special and that they’re important to your business.