How bad is xfinity?

The American Customer Satisfaction Index, which conducts thousands of customer surveys annually, ranks Xfinity as fifth best out of 12 providers, but with a score below the national average, according to Xfinity reviews. It’s not all bad news.

Does Comcast have a complaint department?

If the problem does not clear up, please feel free to chat with us at www.xfinity.com/support/contact-us or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue. We will try to resolve any complaints you have concerning the quality of our signals promptly and efficiently.

Who can you complain to about Comcast?

The Federal Communications Commission (FCC)
The Federal Communications Commission (FCC) is a government agency that regulates much of Comcast’s business. The FCC provides an informal channel for consumers to submit claims and complaints against telecommunication companies such as Comcast.

Why is Xfinity Internet so bad?

Your Xfinity internet might be slow because you don’t have enough bandwidth in your current plan to keep up with your internet use. If your router isn’t the issue, but your internet still seems to get sluggish when there are multiple people online, it might be time to get a better plan.

Why is Xfinity WiFi so bad?

Xfinity network is congested Similarly, if the number of connected devices in an area is too much, then network congestion occurs, and the internet speed in that whole area drops. This is frequent in the peak times when the number of users is more.

What is the email for Comcast?

Comcast.net (Comcast) provides IMAP access to your Comcast.net (Comcast) account, so you can connect to your email from mobile devices and desktop email clients….Setup Your Comcast.net Account with Your Email Program Using IMAP.

Where are Comcast headquarters?

Philadelphia, PA
Comcast/Headquarters

Comcast is headquartered in Philadelphia, Pennsylvania, and also has corporate offices in Atlanta, Detroit, Denver, Manchester, New Hampshire and New York City.

How do I escalate a complaint to Comcast?

Comcast complaints contacts

1. Visit Customer Care.
2. Call Customer Care on 1 (800) 934-6489.
3. Email Customer Care on [email protected].
4. Tweet Comcast Customer Care.
5. Tweet Comcast.
6. Watch Comcast.

How do I make a complaint to Comcast?

Navigate to the FCC website; then scroll down the page and click on “Filing Complaints” under “Consumer Center” on the left side of the page. Select a reason for your complaint, such as broadband service or cable TV issues, and click next.

How do I know if Comcast is throttling my connection?

Once you’ve selected your preferred VPN, run a speed test on your connection twice: once with your VPN turned off and once with it turned on. If you notice discrepancies between the two tests, your ISP is likely throttling your internet connection.

How do you file a complaint against Comcast?

File a complaint with the Federal Communications Commission, which regulates communications service providers. Navigate to the FCC website; then scroll down the page and click on “Filing Complaints” under “Consumer Center” on the left side of the page.

How do you complain about Comcast?

Navigate to the website for the Better Business Bureau , which will attempt to negotiate a resolution to your complaint with Comcast. Select “File a Complaint” from the home screen. Note that the Bureau specializes in complaints that deal with advertising and customer service.

What are common customer complaints?

A common customer complaint is rude interactions with the business owner or the employees. According to Rental Management magazine, rudeness can turn a small customer issue into a major one.

What are customer complaints?

Jump to navigation Jump to search. A consumer complaint or customer complaint is “an expression of dissatisfaction on a consumer’s behalf to a responsible party” (Landon, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.