Q&A

Can I get my money back on Upwork?

Can I get my money back on Upwork?

Based on your request, your freelancer or agency can then choose to issue a full refund, a partial refund, or no refund at all. Even without a formal request, they can proactively initiate a refund through Upwork on any contract, active or ended, as long as: The refund is within 180 days of the payment.

Has anyone been scammed Upwork?

O’Reilly had fallen victim to an elaborate and updated version of a classic check scam that has found renewed life on freelancing platforms like Upwork, where victims said they have been defrauded of thousands of dollars while looking for work-from-home options during the pandemic following one of the steepest economic …

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How do I return escrow on Upwork?

To request an escrow refund

  1. Go to My Jobs to locate the contract.
  2. Click the (…) options menu and select End contract.
  3. Choose Pay nothing and request a refund or Pay another amount when ending the contract.

How do you raise Upwork disputes?

To file a dispute on an ended contract

  1. Go to My Jobs and click on View Request in Ended Contracts.
  2. Choose Do Not Approve and click Next.
  3. Specify a reason for the dispute and give details to support your claim that the work is complete and payment due.
  4. Click Continue and review what it means to initiate a dispute.

Can a freelancer get a refund on Upwork?

Based on your request, your freelancer or agency can then choose to issue a full refund, a partial refund, or no refund at all. Even without a formal request, they can proactively initiate a refund through Upwork on any contract, active or ended, as long as: The refund is within 180 days of the payment.

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Can I get my money back from a freelancer or agency?

In cases where you’d like money back from a freelancer or agency, you can request a refund through Upwork within 180 days of the payment. Logged hours for the current week cannot be refunded until you have been billed. Please consider resolving any time-logging issues with your freelancer or agency prior to closing the contract.

Can a freelancer or agency get a refund for their work Diary?

Your freelancer or agency cannot edit their Work Diary once the contract is closed, and logged hours for the current week cannot be refunded until you have been billed. If you have hired an agency and would like a refund, please contact customer support.

How does the freelancer or agency handle feedback changes?

The freelancer or agency can enable feedback changes if you leave feedback and want to change it later. Based on your request, your freelancer or agency can then choose to issue a full refund, a partial refund, or no refund at all.