What happens if a company sends 2 items?

The basic rules in Australia? If a business sends you unsolicited goods (whether by mistake or as a promotional item), it can attempt to recover them. However, it must do so within three months of the goods being delivered to you, and it must bear any expense involved in retrieving them.

What happens if a company accidentally sends you an extra item?

If items are sent to you by mistake, you will need to contact whoever sent them and ask them to collect the goods. That shouldn’t cost you anything or inconvenience you in any way. You should also give the company a reasonable deadline to collect the items.

Can I keep an item sent to me by mistake?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

Can you keep something you didn’t order?

Under state and federal law, recipients of unordered merchandise may keep the goods and are under no obligation to pay for or return them. Federal law states that the sender cannot send you a bill or collection notice for unordered merchandise.

What happens if a company accidentally sends you something you never ordered?

You’re Allowed to Keep Products Retailers Accidentally Send. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. It’s yours to keep.

What happens if you receive the wrong order?

Receiving the Wrong Item If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer’s money in full — including shipping costs. You can ask the customer to return the item, but he has no legal obligation to do so.

Do I have to return an item I didn’t order?

If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. It’s yours to keep. What Should I Do…

What happens when a retailer sends a package to the wrong person?

Occasionally, a retailer sends a package to the wrong person or sends someone else’s merchandise to a previous customer. If the customer didn’t order anything from your business, you have no obligation to provide the customer with any additional merchandise or incentives.