How do I become a good receptionist at a car dealership?
How do I become a good receptionist at a car dealership?
To become a car dealership receptionist, you need a high school diploma or GED certificate and excellent customer service skills. General automotive knowledge is beneficial, and prior experience as a receptionist or with customer service is preferred.
What does a sales representative do at a car dealership?
A Car Salesperson, or Auto Sales Representative, is responsible for selling cars, trucks and vans for personal and commercial use. Their duties include meeting with customers to discuss their needs, promoting sales offers at their dealership and participating in test drives with interested customers.
What would a good salesperson try to do when selling you a car Your answer should relate to wants and needs?
How to Be a Good Car Salesperson
- Remember names.
- Ask the right questions.
- Build rapport.
- Listen twice as much as you talk.
- Treat every customer equally.
- Don’t disparage other dealers.
- Don’t be pushy.
- Make eye contact.
What is a showroom receptionist?
Showroom Host/Receptionist This role will be responsible for meeting and greeting customers as they enter the showroom, establishing if they have an appointment or whether they are a walk-in customer.
What is the work of receptionist in showroom?
Greet and assist customers who enter the store showroom. The front desk receptionist plays a key role in maintaining the store reputation and image. Answer & direct incoming calls and inquires.
What does a receptionist do at a car dealership?
Car dealership receptionists are the first contact between the organization and its clients. The car dealership receptionist is responsible for acting as a consultant in assisting customers with any automotive need, and for providing customer service support to the service and sales departments.
How do you defer a call to a walk-in customer?
The easiest thing is to let the phone ring to your backup plan while you help the walk-in customer. The live person can see your actions; the caller can’t. The caller doesn’t know whether or not you are deferring her. The walk-in customer does. So help the walk-in customer. Let the call go to your backup plan.
What are the duties of a receptionist?
It also includes assisting with filing duties and other administrative tasks as needed. The receptionist must also maintain a positive and ethical working relationship with all employees, manufacturers, lenders, vendors, and customers and set an example of professionalism through actions and appearance.
Should you let the phone ring while helping a walk-in customer?
The easiest thing is to let the phone ring to your backup plan while you help the walk-in customer. The live person can see your actions; the caller can’t. The caller doesn’t know whether or not you are deferring her. The walk-in customer does. So help the walk-in customer.