Are dabbawalas only in Mumbai?
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Are dabbawalas only in Mumbai?
The dabbawalas (also spelled dabbawallas or dabbawallahs, called tiffin wallahs in older sources) constitute a lunchbox delivery and return system that delivers hot lunches from homes and restaurants to people at work in India, especially in Mumbai….Dabbawala.
| Occupation | |
|---|---|
| Activity sectors | Delivery (commerce) |
What factors made Mumbai Dabbawala System Successful?
Speed, precision and unfailing commitment to the job at hand – these are the defining features of the successful business model of ‘dabbawalas of Mumbai’. Catering to over 2 lakh customers, the dabbawalas deliver the lunchboxes to their destinations with clockwork regularity.
Why do people need dabbawalas?
Home made food is cheaper. When you use Dabbawala’s services to deliver your home cooked food to your office you are actually saving your hard earned pennies. Even if there is no one at home to cook food for you , Dabbawalas can deliver you good quality home like lunch through many restaurants.
Dr. Pawan Agrawal has taken Mumbai’s semi-literate dabbawalas, suburban trains, and packed home food (tiffins) to a global case study on Six Sigma. He is the author of ‘Dabbawala of Mumbai : Masters of Supply Chain Management’.
What are the two secrets of the dabbawalas unity?
During the Session Dr Pawan Agrawal shared the success mantra of Mumbai Dabbawala Association. He said just two thoughts; “work is worship” and “customer is God” are driving the 125 year old institution.
Is dabbawala a Six Sigma?
A 2010 study by the Harvard Business School graded it “Six Sigma”, which means the dabbawalas make fewer than 3.4 mistakes per million transactions.
How long have dabbawalas existed?
For the last 126 years, the dabbawalas of Mumbai have perfected a delivery system that has been the subject of many academic studies. But, before delving into the logistics, let’s trace back the origins of this fascinating model and how it came to exist in the first place.