What happens if courier company loses parcel?

The courier company is certainly liable for loss bit at the same time you should be able to prove the contents of parcel. Retain the receipt payment receipt as well as acknowledgement receipt. File consumer complaint in competent court.

How do I complain about a courier service?

Complaints can be first registered at the concerned post office. If the complaint is not redressed then the customer can approach the Customer Care Center of the Circle or Zonal area. The next step is to approach the Chief Post Master General of concerned state.

Why do parcels go missing?

Some other reasons for a parcel going missing include packages being incorrectly addressed, and simple operator error. Regardless of the cause, parcels that go missing are often simply stored in the last depot that they have passed through.

Who is responsible for lost order?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100\% on you to compensate the customer with a new shipment or a refund.

What items Cannot be couriered?

Banned Commodities – All Services

• Currency.
• Indian Postal Articles.
• Liquids & Semi-liquids *.
• Philately Items.
• Pornography.
• Bullion.
• Drugs and Narcotics (Illegal).
• Firearms, parts thereof and ammunition.

What happens if the courier company cannot locate the shipment?

If after the estimated delivery time, the tracking status is still not showing any changes, and the courier company cannot locate the shipment, it is most likely that the retailer will provide you with new items, or refund you for the spent amount. What are my legal rights for a missing parcel when shipping with a courier company?

What happens if a parcel is lost during delivery?

In general, a parcel is considered lost only after the courier company in charge of its delivery investigates the situation. You can’t just assume that the parcel is lost and expect to be compensated.

Why does the driver take a photo of the parcel?

Your dpd driver is required to take a photo of the parcel at the point of delivery as a proof of delivery. The parcel sender is expecting a signature as proof of delivery, instead of a signature, our driver takes a photo of the parcel in the doorway to prove it was handed over.

Do I have to sign for my parcel at delivery?

Your driver is required to hand over the parcel at the point of delivery, unless we have your permission to leave the parcel somewhere safe. The parcel sender is expecting a signature as proof of delivery, instead of a signature, our driver takes a photo of the parcel in the doorway to prove it was handed over.