How do I contact Uber eats about a charge?

Submit a question at help.uber.com/ubereats. If you submit a question, our support team will get back to you within 48 hours. You’ll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.

How do I contact Uber eats about missing food?

How to contact Uber Eats using the “Help” section in your account

1. On the app, navigate to the “Account” tab at the bottom of your screen.
2. Tap “Help” to get to Uber Eats’ help center.
3. Choose the topic that most closely relates to your issue, then see if any of their FAQs answer your question or solve the issue.

Who pays Uber Eats refund?

Now, after action from the consumer watchdog, restaurants will only be responsible for refunds for incorrect food orders or other mistakes within their control. But restaurants continue to pay large commissions to Uber – up to 35\% – for every order made through the app.

How long before Uber Eats cancels order?

If a merchant runs out of an item or can’t accommodate your allergy or other special request, you may receive a notification giving you 10 minutes to update your order before it’s automatically canceled. You will not be charged if the merchant cancels your order.

Can you call uber by phone?

We’re now just a phone call away So thanks to your feedback, we’re introducing 24/​7 phone support. You can now speak directly with trained agents right over the phone. Whether you have a question about your account or want to report an incident, we’ll be ready to help—24/​7.

What do I do if I didn’t receive my Uber Eats order?

If you didn’t receive your order and it’s been marked complete by the delivery person in the app, contact your delivery person directly by tapping “Help” on the order screen or “Get Help” on the home screen, then follow the on-screen prompts. You can also call your local Uber Eats support phone line for help.

Why did Uber Eats refuse to refund a customer?

Uber Eats refused to refund a customer even though she was wrongly charged for two orders You found this strange as you claim you rarely use the app and have never asked for a refund on any of your previous orders.

Can I use Uber Eats money to pay for a takeaway?

Grace Gausden, This is Money, adds: Since we got in touch with Uber Eats, they have credited your account with it to use on a takeaway in the future, as opposed to giving you the money as compensation. Fast food problem? Have you had a problem with one of the start-up fast food delivery giants?

What do I do if I didn’t receive my order?

If you didn’t receive your order and it’s been marked complete by the delivery person in the app, contact your delivery person directly by tapping “Help” on the order screen or “Get Help” on the home screen, then follow the on-screen prompts. You can also call your local Uber Eats support phone line for help. 1.