What if customer misbehave in bank?
What if customer misbehave in bank?
Misbehaving/ Abusing/ Assaulting with a Bank employee comes under IPC 332 and 352 which may attract 2 to 3 year imprisonment and a non bailable crime!!!
How do I report a bank employee?
(1) Write a letter to the Branch Head of that particular branch of the bank where that employee works. (2) If you want to complain against the branch head then write a letter to the regional office of the bank. (3) You can lodge a complaint at the bank’s website – where such a complaint option is available.
How do I file a complaint against a bank employee?
In the case of bank employees, he has to file a complaint with the police only and he can file representation stating that the customer is unnecessarily preventing him to perform his duties If the issue is at a counter in a branch, you should complain with the Branch Manager directly.
What to do if a customer misbehaves or manhandled a bank employee?
If a customer has misbehaved or manhandled a bank employee, the bank employee can approach the nearest police station and file a case for intentional insult or interruption to public servant while on duty. This is a very serious article and the accused will be arrested.
Why do banks always appreciate customer complaints?
This is why banks always appreciate customer complaints. If a customer thinks, or feels or actually sees that the employees in a bank are rude to him or not providing him services with satisfaction, he has the right to write this formal complaint letter to the bank and ask them to take action against that employee and resolve the issue.
What happens when a customer complaint is not handled by branch managers?
If the matter is not handled by the Branch Manager to the satisfaction of the customer, he should refer the matter to Head of Retail Banking or whichever department is involved. In any case, issues get resolved at a higher level and complaints should preferably be in writing for follow up at a later stage.