How should a business call be handled?

10 tips for answering and handling calls professionally

1. Promptly answer calls. The average ring takes 6 seconds.
2. Be warm and welcoming.
3. Introduce yourself and your business.
4. Speak clearly.
5. Do not use slang or buzz words.
6. Ask before you put people on hold.
7. Don’t just put calls through.
8. Be prepared for your calls.

What are 3 basic rules for conducting a business telephone conversation?

Phone Etiquette

• Answer the call within three rings.
• Immediately introduce yourself.
• Speak clearly.
• Only use speakerphone when necessary.
• Actively listen and take notes.
• Use proper language.
• Remain cheerful.
• Ask before putting someone on hold or transferring a call.

What should I say when answering a business call?

When you answer the phone, be warm, enthusiastic, and professional. Your voice on the phone is sometimes the only impression of your company a caller will get. When answering the phone, welcome callers courteously and identify yourself and your organization immediately. Say, for instance, “Good morning.

What is the proper way to answer an office telephone?

Answering Calls

1. Try to answer the phone within three rings.
2. Answer with a friendly greeting.
3. Smile – it shows, even through the phone lines; speak in a pleasant tone of voice – the caller will appreciate it.
4. Ask the caller for their name, even if their name is not necessary for the call.

What is the first thing you should do before making a business telephone call?

What is the first thing you should do before making a business telephone call? Ask yourself if the phone call is necessary. In what phase of team development do teams select members, become acquainted, build trust, and form a collaborative culture?

What are examples of telephone etiquette?

The Dos and Don’ts of Telephone Etiquette

• DO – Smile when you talk to people.
• DON’T – Be distracted.
• DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
• DON’T – Shout or whisper.
• DO – Speak clearly.
• DON’T – Leave the caller on hold for too long.
• DO – Make the caller feel welcome.

How do professionals answer the phone?

When answering your phone, use a proper greeting and announce your full name, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt. The best thing to say is: “This is Brittany Jones speaking,” or, “This is Jake Jones.”

When taking a business phone call you should try to?

#1 When answering a business phone it is important that it is not allowed to ring more than three times. Advise employees that the second or third ring is the ideal time to pick up the telephone. #2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc.