What to do if a Redbox movie is scratched?

To report a disc problem or get more info, call Redbox Customer Care at 1.866.733.2693.

Can you return a Redbox movie and get your money back?

The Redbox Transaction Terms and Conditions state that if you rent or purchase a defective on-demand content, you can get a refund of the rental or purchase price if a replacement with a non-defective content is unavailable.

What do you do if Redbox DVD doesn’t work?

Redbox Help Center

1. Clean the disc by wiping the disc from the center outwards using a soft cloth (no paper towels).
2. Ensure that you are playing the correct disc in the correct player with compatible accessories.
3. Try another disc in the player to verify that the player is not the source of the problem.

How do I contact Redbox customer service?

1 (866) 733-2693
Redbox/Customer service

What is Redbox return policy?

Each item you can rent from a kiosk has a daily rental charge, which may vary from kiosk to kiosk. To incur a single daily rental charge, you must return your rental by 9:00 p.m. the next day in the time zone where you return your rental.

What happens if you don’t return a movie to Redbox?

If you purchase an item at the same time that you rent something, you’ll be charged for your purchase and rental after you return your rental. If you don’t return the rental, you’ll be charged at the end of its maximum rental period.

Can I return DVD to any Redbox?

You can return your Redbox movie or video game rental to any Redbox in the country. Just make sure you return it before 9:00pm or you will get charged for another day.

How much is it if you lose a Redbox movie?

So basically, be prepared to pay about $50 for the DVD you lost, or $72 for a lost Blu-Ray (25 days @ $1.50 + $34.50). That’s a fairly steep price to pay when you think about what it would cost to buy a movie at Best Buy or another big box retailer.

What happens if you return a damaged disc to Redbox?

If there is a pattern where every time you return a disc the next renter complains that it is damaged or otherwise not right, Redbox might try to contact you or even try to ban you as a customer (some people report that their credit cards stopped being accepted by Redbox, though not necessarily due to damage issues).

How do I return a hard drive to Redbox?

call Redbox customer service at 1.866.REDBOX3 (1.866.733.2693) and they will ask for the serial number on the paper label that is on the center of the disk. they will apply a credit to your account (sometimes 2). It gets flagged for them to remove it, when you return that disk to any kiosk.

How do I find the serial number of a redBox disk?

Apply to the Zendesk for Startups Program and build a scalable foundation for great customer experiences. call Redbox customer service at 1.866.REDBOX3 (1.866.733.2693) and they will ask for the serial number on the paper label that is on the center of the disk. they will apply a credit to your account (sometimes 2).

How often do Redbox machines get serviced?

Redbox machines are serviced, on average, once a week (as new titles come out) unless a malfunction occurs. (See JG McLean’s answer to What unique technology is in a Redbox machine? for more on this).