Why does Apple have a Genius Bar?

The Genius Bar is a free service provided by Apple Inc to support the use of its products and services. It is a face-to-face tech support centre inside Apple’s retail stores, with the purpose of providing concierge-style support for customers of Apple products.

Is it hard to become an Apple Genius?

It’s no easy task to become an Apple Genius. Getting hired is a competitive process. Most people apply at an Apple store or on the Apple website. Then after several hiring events and interviews they may be chosen to attend Apple’s Genius Training.

Is the Apple Genius Bar free?

All Genius Bar Appointment are free. They will test your MacBook and tell you what’s wrong with your system and cost to repair.

Does Genius Bar do walk ins?

Apple Stores accept walk-ins for the Genius Bar, but wait times can vary widely depending on where you live, the time of day/week that you’re visiting. The two fastest ways to make a Genius Bar reservation are through its support page or with the Apple Support app.

How do you become a genius at Apple?

Key Qualifications

1. Strong people skills and a knack for problem solving.
2. Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
3. Ability to adhere to a schedule of customer appointments.

How hard is it to be an Apple Genius?

While Epperson loved his time at Apple, he says the job can be difficult for a couple of reasons. Firstly, the biggest pressure Geniuses feel is not wanting to make a mistake or misdiagnose a repair. It not only means the problem will take longer to fix, but it also drains the resources of the team.

What is the family room at the Apple Genius Bar?

The Family Room comprises two types of Apple employees, those who provide creative training and those who provide mobile support. For mobile support, the process is the exact same as the Genius Bar, except for where your appointment takes place. You still need to make an appointment online, and you should still refrain from screaming at the staff.

Should you make an appointment with Apple’s Genius?

If it’s at all possible to make an appointment in advance, you should. By not having to sit, wait, and watch others get helped ahead of you, it helps to alleviate a major frustration of getting tech support—all the time it can take. As you might expect from Apple, there’s an art and science around how the company schedules its Genius appointments.

What to look for in an Apple Store?

1. Start with the “person on point” “It’s better to look at an Apple Store more like a car dealership, due to the fact that it has a retail section where you can buy technology, but it also has a very large service department, which is what the Genius Bar really is,” says Epperson.